Our First Pouch Comfort Guarantee
We created Mía to support comfort, confidence, and consistency — and we want you to feel good about beginning this routine.
If you try your first pouch and feel it isn't right for your body within 30 days of delivery, we'll refund your purchase price (minus shipping) — no hassle, no hard feelings.
The only thing we ask is that you reach out and let us know — your feedback helps us continue to improve.
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What the guarantee covers
- Your first order of Mía Daily Fiber + Protein
- Pouches that are opened or partially used
- Refund issued to original payment method
What the guarantee does not cover
- Repeat purchases
- Gifted product or wholesale orders
- Lost or stolen packages after confirmed delivery
- Orders outside the 30-day window
How to request a refund
- Email: support@yourbrand.com
- Include your order number and reason (optional but appreciated)
- We'll process your refund within 5–7 business days
- You will not need to return the pouch — you can share or donate any unused product.
Shipping & Delivery
We ship within the United States using trusted carriers.
Orders typically process within 2–3 business days.
You'll receive a tracking number as soon as your order ships.
Please note: shipping times may vary during promotions, launches, and holidays.
Lost, damaged, or incorrect orders
Things happen — and when they do, we'll make it right.
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos.
If your package shows as delivered but is missing, please check with your carrier or neighbor before contacting support — most packages appear within 24 hours.
We're here to support you — truly.
If you're unsure, curious, nervous, or just have questions — reach out.
We're a real team, building a real solution for real-life routines.
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